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The camera won’t turn on even when the switch is in the on position.
Ensure that the battery is not dead by plugging the camera in and allowing it to charge. It may take at least 15 minutes of charging before the camera turns on. Allow the battery to charge fully before unplugging the camera.
If the camera doesn’t turn on even after the battery has been charged, the hard drive may be defective and may need to be replaced.
For information regarding replacing the hard drive, please refer to the Hard Drive Replacement Guide
The camera powers up, but doesn’t allow the user to record or access menus.
The camera may have over heated or exposed to cold temperatures for too long.
Turn off the camera and allow it to sit in a dry environment at room temperature for an hour.
If the camera powers up but nothing is displayed on the screen, the screen may need to be replaced.
For information regarding replacing the screen, please refer to the LCD Screen Replacement Guide
The camera will not upload photos and videos to a desktop computer.
Unplug the USB cable and plug it back into the computer to ensure that the cable is fully plugged in.
USB hubs are not supported for use with this camera. The USB cable must be connected directly from the camera to the computer.
If the USB cable is securely plugged into the computer but the computer still cannot access files on the camera, try uninstalling and re-installing the USB driver.
The camera is functional but doesn’t save videos or images.
If the memory of the hard drive is full the camera might fail to capture an image or record a video. Try relieving some space by deleting some photos and videos. If you take a lot of photos or videos you might need to buy a hard drive with more memory.
If the temperature of the camcorder is low, turn it off and take it to a warm place. Also, if the temperature of the camcorder is high, turn it off and leave it for a while in a cool place.
If the hard drive is broken, the camera will not record a video or capture a photo. The ideal thing to do in this case is to replace the hard drive.
The camera suddenly stops recording a video.
If the battery is dead, plug the camera’s charger to a power outlet, and also to the charging port of the camera. Ensure that the power outlet is functional.
If the temperature of the camcorder is high, turn it off and leave it for a while in a cool place.
The internal hard drive of the camcorder may have been disrupted during the recording process leading it to stop abruptly. Restart and hold the camera in a firm position
The camera records but its content is not clear or its content is blurry..
To focus the camera automatically, touch “AUTO” then “OK”
If the lens is cracked, the LCD will not display optimum visual quality. You need to get the lens replaced.
For information regarding replacing the lens, please refer to the Lens Replacement Guide
Volume of the sound output is low. Unable to hear recording clearly.
To turn up the volume, touch “OPTION” “TAB” “VOLUME” then “+” on the camcorder.
During recording low volume sets, the MICREF must be set to high in order to pick up all of the sounds. Access the “Settings” menu, select “Audio Settings”, and set MICREF to “high”
The camera appears to be working, however the display screen shows pixelated lines.
You can repair the LCD Display by removing the broken Flex Cable and replacing it with a new one.
For information regarding replacing the flex cable, please refer to the Flex Cable Replacement Guide
