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Featured Guide
Difficulty
Moderate
Steps
11
Time Required
10 - 30 minutes
Sections
3
- Sony WH-1000XM4 Preliminary Steps
- 1 step
- Left Ear Pad
- 5 steps
- Right Ear Pad
- 5 steps
Flags
1
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Introduction
Note: The left and right ear pads are different on this model.
What you need
Step 1
Place the headphones speakers-up
- Before beginning any repairs, press and hold the power button on the left ear cup for about 2 seconds until the blue light turns off.
- Place your headphones onto a work surface, ear pads facing up.
Before beginning any repairs, press and hold the power button on the left ear cup for about 2 seconds until the blue light turns off.
Place your headphones onto a work surface, ear pads facing up.
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Step 2
Create a gap
- Use your thumb to depress the LEFT ear pad near the long outer edge, creating a gap between the cushion and the frame.
Use your thumb to depress the LEFT ear pad near the long outer edge, creating a gap between the cushion and the frame.
Step 3
Unclip the ear cup
- Insert the flat end of a spudger into the gap you’ve created, between the edge of the cushion and the frame.
- Pivot the spudger down to unclip the long edge of the ear pad.
- This may take a considerable amount of force. If the cushion won’t click out of place, move your spudger to different points along the long edge.
Insert the flat end of a spudger into the gap you’ve created, between the edge of the cushion and the frame.
Pivot the spudger down to unclip the long edge of the ear pad.
This may take a considerable amount of force. If the cushion won’t click out of place, move your spudger to different points along the long edge.
Step 4
- Repeat the previous step around the perimeter of the ear cup to disconnect the remaining clips.
Repeat the previous step around the perimeter of the ear cup to disconnect the remaining clips.
Step 5
Remove the ear pad
- Remove the left ear pad.
Remove the left ear pad.
Step 6
Reassembly tip
- When installing a replacement left ear pad:
- Align the cushion over the speaker and press them firmly together to snap it into place.
- Press around the entire edge of the cushion, making sure all the clips have engaged.
When installing a replacement left ear pad:
Align the cushion over the speaker and press them firmly together to snap it into place.
Press around the entire edge of the cushion, making sure all the clips have engaged.
Step 7
Create a gap
- Use your thumb to depress the RIGHT ear pad near the long outer edge, creating a gap between the cushion and the frame.
Use your thumb to depress the RIGHT ear pad near the long outer edge, creating a gap between the cushion and the frame.
Step 8
Unclip the ear cup
- Insert the flat end of a spudger into the gap you’ve created, between the edge of the cushion and the frame.
- Pivot the spudger down to unclip the long edge of the ear pad.
- When the first clip disconnects, you’ll hear an audible clicking sound.
- This may take a considerable amount of force. If the cushion won’t click out of place, move your spudger to different points along the long edge.
When the first clip disconnects, you’ll hear an audible clicking sound.
Step 9
Step 10
Remove the ear pad
- Remove the right ear pad.
Remove the right ear pad.
Step 11
Reassembly tip
- When installing a replacement right ear pad:
- Align the cushion over the speaker and press them firmly together to snap it into place.
- Press around the entire edge of the cushion, making sure all the clips have engaged.
When installing a replacement right ear pad:
Compare your new replacement part to the original part—you may need to transfer remaining components or remove adhesive backings from the new part before installing.
To reassemble your device, follow the above steps in reverse order.
Repair didn’t go as planned? Try some basic troubleshooting or search our Answers community for help.
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10 other people completed this guide.
Author
Carsten Frauenheim
Member since: 03/10/2020
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Sapir Havusha-Laufer - Feb 26, 2022
Reply
This is a great guide!
it is also the solution to the ticking problem on the left ear cup!
there is a small cable linking the microphone to the headset that is beneath the earcup. it has a small holder that should prevent it from moving.
if it’s not attached properly, the noise canceling will start ticking every few seconds in a very annoying way.
removing the earcup and cleaning there is the best solution I found!
Thanks a lot for the amazing guide!!
spencer - May 31, 2022
I was having a similar issue where the right ear cup was making an annoying scratching sound. Turned out to be a hair that was stuck in and brushing against the speaker. Fixed by opening and removing with tweezers!
Larkus Manz - May 24, 2022
Reply
Very comprehensible instructions, thank you! I have rather the problem that the original ear pads are not available anywhere and are not shipped to Germany by Sony. Does anyone have a tip on how to get the replacement pads or any idea which third-party pads can be recommendet?
Arne Vandervorst - Jul 28, 2022
Reply
Where can I buy official replacement earpads?
