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Symptoms of this are device will not turn on, regardless of charge time, or has a short battery life
Make sure adapter is connected to device. If device only turns on with adapter, regardless of charging time, then battery needs to be replaced. Follow this guide for a step-by-step on how to replace the battery.
Symptoms of this are the device’s disk drive does not read CD, nor does it open
Make sure that the power adapter is plugged in and device is turned on. If the device does not open disk drive, then its stuck. Follow this guide for step-by-step on how to access the disk drive.
Make sure that the power adapter is plugged in. If the device does not play CD nor opens disk drive, then its damaged and needs to be replaced. Follow this guide for step-by-step on how to replace disk drive.
Symptoms of this are device has been running slow, and crashes irregularly
Make sure that the power adapter is plugged in. If the device turns on but then crashes in use, then the hard drive disk needs to be replaced. Follow this guide for step-by-step on how to replace the Hard Drive Disk.
Make sure that the power adapter is plugged in. If the device turns on but then crashes in use, then the hard drive disk is damaged and needs to be replaced. Follow this guide for step-by-step on how to replace the Hard Drive Disk.
Symptoms of this are device experiences frequent crashes, displays a blue screen, or turns on but fails to boot (displays an error message immediately after turning on)
Power device off then on. Once a rotating circle appears, press and hold power botton until device powers off. Repeat until “Preparing Automatic Repair” appears on screen. Let device boot “Automatic Repair”; select, “Advanced Options”; and click “Troubleshoot”. Select “Refresh your PC” and follow screen instructions unitl recovery is done.
Make sure that the power adapter is plugged in, as power surges can cause damage to RAM. If the device does not turn on or fails to boot, then the RAM will need to be replaced. Follow this guide for step-by-step on how to replace the RAM.
Symptoms of this are device is experiencing device overheating, making excessive/loud noises, or sudden power-off without notification
If the device feels hot to the touch it may be overheating. Check to see that the device’s cooling fan is working properly and determine if it needs replacement. If upon inspection, the cooling fan is covered in dust, you may need to clean off this dust using a can of compressed air. Here is how to reveal the device’s cooling fan and remove the dust. When the device has been running powerful software or has just been running without a fan cleaning for too long, it can experience overheating, excessive whirring noise, slow function, and shortened device life.
If the device experiences the above symptoms and dust is not the problem, the cooling fan itself may be damaged (melted, broken, or expired) and require replacement. Follow this guide for a step-by-step on how to replace the cooling fan.
Symptoms of this are device is missing keys, nor keys are not working
If a key on the keyboard is stuck, check to see that there is nothing in between the keys preventing the key from pressing down. If you spot something, use a can of compressed air to shoot short bursts of air to remove any debris. If this is not the problem, the key may require replacement. Follow this guide for a step-by-step on how to replace a key on the keyboard.
If the entire keyboard is unresponsive (none of the keys are working), then there may be a problem with the keyboard outlet. Follow this guide for a step-by-step on how to replace the keyboard outlet.
