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Your phone will not power on.
Before taking apart your phone, make sure you try charging the battery. You should also double-check that the unit is plugged into a functioning outlet.
Double-check that all wires for each base are connected and secure. If not, the handsets will not charge or receive calls.
Using the Battery Cover Guide, remove the Battery Cover to ensure the red and black wire port is plugged into the unit.
If the problems persist, use the Battery Pack Replacement Guide to switch out the Battery Pack with a new one.
My phone isn’t ringing when someone calls me.
The device may be switched off on the main base. Try pressing <On/Off> to see if that corrects the problem.
It’s possible that Silent Mode has been turned on using the
Double-check that all wires for each base is connected and secure. If not, the handsets will not charge or receive calls.
The buttons on the keypad are stuck, sticky, or filled with debris and/or the keypad is not working properly.
Before taking apart your device, try to wipe the keypad button area with a damp cloth to help clear the substance. If the problem persists, the button keypad will need to be cleaned using the Button Keypad Cleaning Guide.
Simply remove the cover using the steps outlined in the Button Keypad Cleaning Guide to remove the cover and un-wedge the button.
I can’t see anything on the display screen.
Place phone on the charger, and ensure that the light on base is lit.
Simply remove the cover using the steps outlined in the Button Keypad Cleaning Guide to remove the cover and clean the screen underneath the display.
