Wacom Cintiq 24Hd Usb Video Port Replacement Repair Guide

Difficulty

Difficult

Steps

Time Required

                          45 minutes - 1 hour

Sections

Stand
3 steps
Back Panel
2 steps
Interior Metal Plate
6 steps
USB Video Port
4 steps

Flags

BackWacom Cintiq 24HD
Full Screen
Options
History
Save to Favorites
Download PDF
Edit
Translate
Get Shareable Link
Embed This Guide
Notify Me of Changes
Stop Notifications

Introduction

What you need

Step 1

              Stand

Unplug any cables from the USB, power, display or DVI-D ports by gripping the cord by the connector and pulling straight out of the port.
Unplugging the cables by pulling on the cord or pulling at an angle can damage the cable or connector.

Unplug any cables from the USB, power, display or DVI-D ports by gripping the cord by the connector and pulling straight out of the port.

Unplugging the cables by pulling on the cord or pulling at an angle can damage the cable or connector.

1024

Step 2

Place the device screen down on a flat surface.
Remove eight 10mm Phillips #2 screws (four on each leg of the stand) by turning the screwdriver counterclockwise.

Place the device screen down on a flat surface.

Remove eight 10mm Phillips #2 screws (four on each leg of the stand) by turning the screwdriver counterclockwise.

Step 3

Lift the stand up and away from the rest of the device so the legs separate from the mounting plate.

Lift the stand up and away from the rest of the device so the legs separate from the mounting plate.

Step 4

              Back Panel

Remove eighteen 10.2mm Phillips #1 screws from the perimeter of the back panel by turning the screwdriver counterclockwise.
Remove one 11.9mm Phillips #1 screw from the center of the back panel.
Remove two 10.2mm Phillips #1 screws from underneath hinged panels in the bottom right and left corners.
Our device does not include the cover panels for the USB, DVI-D, and power ports. You must first remove these cover panels shown in green in order to remove the back panel.

Remove eighteen 10.2mm Phillips #1 screws from the perimeter of the back panel by turning the screwdriver counterclockwise.

Remove one 11.9mm Phillips #1 screw from the center of the back panel.

Remove two 10.2mm Phillips #1 screws from underneath hinged panels in the bottom right and left corners.

Our device does not include the cover panels for the USB, DVI-D, and power ports. You must first remove these cover panels shown in green in order to remove the back panel.

Step 5

Lift the back panel up by a corner and insert a plastic opening tool in the gap.
Slide the tool along the gap around the perimeter of the device while lifting to unlatch the back panel.
The latches on the back panel will make loud clicking noises when opening.
Remove the panel by lifting it up and off of the device.

Lift the back panel up by a corner and insert a plastic opening tool in the gap.

Slide the tool along the gap around the perimeter of the device while lifting to unlatch the back panel.

The latches on the back panel will make loud clicking noises when opening.

Remove the panel by lifting it up and off of the device.

Step 6

              Interior Metal Plate

Detach the small black wire connecting the back metal plate to the USB video port by removing the one 8 mm Phillips #2 screw from the back metal plate and turning the screwdriver counterclockwise.

Detach the small black wire connecting the back metal plate to the USB video port by removing the one 8 mm Phillips #2 screw from the back metal plate and turning the screwdriver counterclockwise.

Step 7

Remove the two 8 mm Phillips #2 screws from the metal button plate by rotating the screwdriver counterclockwise.
Remove the metal button plate from the back metal plate.

Remove the two 8 mm Phillips #2 screws from the metal button plate by rotating the screwdriver counterclockwise.

Remove the metal button plate from the back metal plate.

Step 8

Remove the button wires from the support clip by pushing down on the clip.
Detach the button wires from the button board by pulling the button wires away from the board.
Place the button board back in to the device.

Remove the button wires from the support clip by pushing down on the clip.

Detach the button wires from the button board by pulling the button wires away from the board.

Place the button board back in to the device.

Step 9

Remove the eight (four on each plate) 10.2mm Phillips #2 screws with locking washers from the metal mounting plates by rotating the screwdriver counterclockwise.
Remove the two metal mounting plates.

Remove the eight (four on each plate) 10.2mm Phillips #2 screws with locking washers from the metal mounting plates by rotating the screwdriver counterclockwise.

Remove the two metal mounting plates.

Step 10

Remove the sixteen 8 mm Phillips #2 screws with flanges from the horizontal side of the plate by turning the screwdriver counterclockwise.
Remove the ten 8 mm Phillips #2 screws with flanges from the vertical sides of the plate by turning the screwdriver counterclockwise.

Remove the sixteen 8 mm Phillips #2 screws with flanges from the horizontal side of the plate by turning the screwdriver counterclockwise.

Remove the ten 8 mm Phillips #2 screws with flanges from the vertical sides of the plate by turning the screwdriver counterclockwise.

Step 11

Remove the back metal plate by lifting up along one edge , then lifting the plate off and away from the device.

Remove the back metal plate by lifting up along one edge , then lifting the plate off and away from the device.

Step 12

              USB Video Port

Remove the one 6.8mm Phillips #1 screw by turning the screwdriver counterclockwise.

Remove the one 6.8mm Phillips #1 screw by turning the screwdriver counterclockwise.

Step 13

Remove the four 8mm Phillips #1 screws with flanges by turning the screwdriver counterclockwise.

Remove the four 8mm Phillips #1 screws with flanges by turning the screwdriver counterclockwise.

Step 14

Remove the five cables connected to the USB board by pinching near the connector and pulling the cables straight out.

Remove the five cables connected to the USB board by pinching near the connector and pulling the cables straight out.

Step 15

Remove USB video port by desoldering at the connection points on the board.
iFixit has a soldering guide that you can find here.

Remove USB video port by desoldering at the connection points on the board.

iFixit has a soldering guide that you can find here.

To reassemble your device, follow these instructions in reverse order.

Cancel: I did not complete this guide.

Author

                                      with 4 other contributors

                    Jay Sung

Member since: 10/08/2018

481 Reputation

                                      4 Guides authored                  



                       Badges:
                       6







                                                        +3 more badges

Team

                       Cal Poly, Team S15-G3, White Fall 2018                        

                                                  Member of Cal Poly, Team S15-G3, White Fall 2018 



                    CPSU-WHITE-F18S15G3                     


                                            4 Members                     


                                            9 Guides authored

Introduction#

What you need#

Team#

Introduction

What you need

Team